Contact Support

Our team is here to help you succeed with Model My Exit

Email Support

Get detailed help via email. We respond within 24 hours.

Available to all users

Live Chat

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Growth+ plans • 9am-5pm EST

Schedule Call

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Scale+ plans

Quick Help

Looking for immediate answers? Try these resources first:

Frequently Asked Questions
Quick answers to common questions Getting Started Guide
Step-by-step onboarding tutorial
Cap Table Basics
Learn the fundamentals Data Import Guide
Import from Carta, Excel, etc.
System Status
Platform Status Operational
API Status Operational
Data Import Operational
Last updated:
Response Times
Email Support < 24 hours
Live Chat < 5 minutes
Phone Support < 2 hours
Business hours: 9am-5pm EST, Mon-Fri
Emergency Contact

For urgent issues affecting business operations:

  • Email: emergency@modelmyexit.com
  • Phone: +1 720 295 6667 (Scale+ plans only)
Please use emergency contact only for critical system issues. For general support, use the forms above.